Privacy Policy

Premium Power Solutions Limited provides generator rentals, generator maintenance, parts requests, customer support, and related power services through our website, mobile app, WhatsApp Business communications, phone, email, and in-person operations.

This Privacy Policy explains how we collect, use, share, and protect personal information when you use our services.

Account and contact details: name, business name, email address, phone number, login details, billing details, and delivery or service addresses.

Booking and service details: generator rental requests, inspection or maintenance requests, selected services, order history, technician assignments, payment references, support messages, and uploaded service images.

Device and app information: device type, operating system, app version, IP address, diagnostics, crash data, and usage activity needed to secure and improve the website and mobile app.

Location information: addresses, map coordinates, or location data you provide or permit so we can quote, dispatch, deliver, and support generator services.

WhatsApp information: your WhatsApp-enabled phone number, opt-in status, message delivery status, and message history related to bookings, payments, delivery, service updates, and support.

Location access may be used to select or confirm service and delivery locations.

Photos or media access may be used when you upload generator images, inspection images, proof of issue, or other service-related files.

Camera and microphone permissions may be requested by the mobile operating system or app features where media capture, diagnostics, or future support workflows require them. We only use permissions for the purpose presented in the app.

Secure storage may be used to keep authentication tokens and session details on your device.

We use personal information to create and manage accounts, process rentals and parts requests, prepare quotes and invoices, confirm payments, dispatch technicians, communicate service updates, provide customer support, prevent fraud, secure our systems, comply with legal obligations, and improve our services.

We may also use contact details to send operational messages by email, phone, SMS, in-app notification, or WhatsApp where you have requested, consented to, or reasonably expect those updates as part of a service transaction.

If you opt in to WhatsApp notifications, we may send booking confirmations, quote updates, payment reminders, payment confirmations, dispatch updates, delivery updates, service reminders, and support responses through WhatsApp Business.

You can opt out of WhatsApp messages at any time by using available preference controls, contacting us, or replying with an opt-out instruction such as STOP where supported. Transactional records may still be retained where needed for service, compliance, fraud prevention, and dispute handling.

WhatsApp is provided by Meta. Your use of WhatsApp is also subject to WhatsApp's own terms and privacy practices.

We may share information with employees, contractors, technicians, payment processors, cloud hosting providers, analytics providers, customer communication providers, WhatsApp Business service providers, fraud prevention services, professional advisers, and public authorities where required.

We do not sell personal information. We require service providers to use information only for the services they provide to us, subject to appropriate confidentiality and security obligations.

Payments may be processed by banks, payment gateways, or transfer channels. We receive payment status, references, and transaction details needed to reconcile your booking or order. We do not ask you to send full card details through WhatsApp, email, or chat.

We retain information for as long as needed to provide services, maintain business records, resolve disputes, prevent fraud, meet accounting and tax requirements, and comply with applicable law. Retention periods vary depending on the type of record and legal or operational need.

We use administrative, technical, and physical safeguards designed to protect personal information. No system is perfectly secure, so you should keep your login credentials private and notify us promptly if you suspect unauthorized access.

You may request access to, correction of, deletion of, or restriction of certain personal information, subject to legal and operational limits. You may also withdraw optional permissions on your device or opt out of optional communications.

To make a request, contact us using the details below. We may need to verify your identity before acting on the request.

Our services are intended for businesses and adults who can enter service transactions. We do not knowingly collect personal information from children.

We may update this Privacy Policy from time to time. The latest version will be posted on this page with the updated effective date.