Terms of Service

Premium Power Solutions Limited provides generator rentals, generator maintenance, parts requests, customer support, and related power services through our website, mobile app, WhatsApp Business communications, phone, email, and in-person operations.

These Terms of Service explain the rules that apply when you access or use our services.

You agree to provide accurate information when creating an account, requesting a quote, booking a service, making a payment, or contacting support.

You are responsible for keeping your login details secure and for activity carried out through your account, except where caused by our fault or a security issue under our control.

Quotes, generator availability, technician availability, delivery timelines, and service timelines may depend on site conditions, location, payment confirmation, equipment availability, and operational capacity.

A booking or service request is confirmed only when we accept it and, where required, receive the applicable payment or deposit.

You agree to pay all charges, deposits, taxes, fees, and other amounts shown on an accepted quote, invoice, booking, or payment request.

Payments may be processed through banks, payment gateways, transfer channels, or other approved payment methods. We may delay or cancel service where payment cannot be verified.

You must provide safe and reasonable access to the service or delivery location, ensure that site information is accurate, and follow instructions given for generator use, safety, maintenance, and return.

You must not misuse equipment, interfere with tracking or safety systems, make unauthorized modifications, or use our services for unlawful purposes.

Cancellation, rescheduling, refund, and adjustment requests are reviewed based on the booking status, equipment allocation, dispatch activity, third-party costs, and applicable service terms communicated for the transaction.

Where a refund is approved, processing times may depend on banks, payment gateways, and internal reconciliation.

If you opt in to WhatsApp or other service notifications, we may send booking confirmations, quote updates, payment reminders, dispatch updates, service reminders, and support responses.

You may opt out of optional WhatsApp messages, but we may still retain and use transactional records where needed for service delivery, compliance, fraud prevention, dispute handling, and business records.

Our website, mobile app, logos, service content, designs, software, text, images, and other materials are owned by or licensed to Premium Power Solutions Limited.

You may not copy, modify, distribute, reverse engineer, or use our materials except as allowed by law or with our written permission.

We aim to provide reliable services, but we do not guarantee that the website, mobile app, communications, or third-party services will always be uninterrupted, error-free, or available.

To the fullest extent allowed by law, we are not responsible for indirect, incidental, special, or consequential losses arising from use of our services.

We may suspend, limit, or terminate access to services where we reasonably believe there has been non-payment, misuse, fraud, safety risk, unlawful activity, or breach of these Terms.

Our Privacy Policy explains how we collect, use, share, and protect personal information. By using our services, you also agree to the practices described in the Privacy Policy.

We may update these Terms from time to time. The latest version will be posted on this page with the updated effective date.